Refund Policy
How refunds work for your Thrive Factors™ Navigator Assessment purchase.
All sales are final.
Because the Navigator Assessment gives you immediate access to the full assessment and your personalized results, we do not offer refunds once your purchase is complete.
Technical problems
If you were charged more than once, or you paid but can't access the assessment, email support@thrivefactors.com within 30 days of purchase. We'll fix the problem or refund the duplicate or unused charge.
Questions
Contact us at support@thrivefactors.com before purchasing if you have any questions about whether the Navigator Assessment is right for you.